It might seem like conversations are no big deal.
it’s nice when they go well, and just business-as-usual-when they don’t.
But crucial conversations are *essential* for creating joy and reducing burnout. Talking about the hard, things, and doing it well, eliminates obstacles, smooths the path to success, enables people to collaborate, and increases trust and open-ness by calming the nervous system.
“Twenty years of research involving more than 100,000 people reveals that the key skill of effective leaders, team mates, parents, and loved ones is the capacity to skillfully address emotionally and politically risky issues. Period.” (Crucial Conversations, pp 9-10)
Here’s some of the research showing how organizations benefit when teams are skilled at crucial conversations:
In this episode I’m focusing on #3: saving money and time by having crucial conversations instead of avoiding them.
With all that saved time, you and your team can focus on the things that really matter: your morale, inner work life, trust, and well-being. All the things that contribute to making work feel joyful.
Crucial Conversations: Tools for Talking When the Stakes Are High
Take our course: Conversations That Count: The Essential Skills You Need to Lead #LikeABoss
Crucial Skills for Teams: the crucial conversations websited
The following episodes share ideas for incorporating conversation and dialogue skills into your leadership to build trust and boost team morale:
episode 37: Inclusion: Stage 1 of Psychological Safety
episode 35: The Secret to Joy at Work
episode 25: Park Your Ego
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